Paint Store Service & Sales Specialist

The Sherwin-Williams Company; Cullman (AL); On-site; USD 20,000 - 29,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to support store operations within a 40-mile radius of Decatur, AL. This full-time role requires engaging with wholesale and retail customers, answering product questions, and recommending solutions to ensure customer satisfaction and sales goals are met.

Responsibilities include handling in-store and phone interactions, processing transactions, stocking and tinting products, and assisting with deliveries as needed.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Retail experience

Bilingual Spanish

Delivery & loading

Education

High School diploma or GED

Tools

Tinting & mixing equipment

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to support store operations within a 40-mile radius of Decatur, AL. This full-time role requires engaging with wholesale and retail customers, answering product questions, and recommending solutions to ensure customer satisfaction and sales goals are met.

Responsibilities include handling in-store and phone interactions, processing transactions, stocking and tinting products, and assisting with deliveries as needed.