Paint Store Customer Experience Specialist

The Sherwin-Williams Company; Marietta (GA); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

The Sherwin-Williams Company is seeking a Customer Service Specialist for our Marietta store. You will assist wholesale and retail customers, determine needs, answer questions about our products, and recommend the right solutions to drive sales.

This role focuses on delivering excellent service, processing transactions, stocking shelves, tinting and mixing as needed, and contributing to sales goals while maintaining high store visual standards.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
• Have at least a High School diploma or GED.
• Have at least one (1) year of experience working in a delivery, retail, or customer service position.
• Have previous work experience selling paint and paint-related products.
• Have previous work experience operating tinting and mixing equipment.
• Ability to read, write, comprehend, and communicate in Spanish.

Responsabilités

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Connaissances

Customer service

Sales

Multilingual ability

Formation

High School diploma or GED

Outils

Tinting equipment

Mixing equipment

Description du poste

The Sherwin-Williams Company is seeking a Customer Service Specialist for our Marietta store. You will assist wholesale and retail customers, determine needs, answer questions about our products, and recommend the right solutions to drive sales.

This role focuses on delivering excellent service, processing transactions, stocking shelves, tinting and mixing as needed, and contributing to sales goals while maintaining high store visual standards.