Paint Store Customer Experience Specialist

The Sherwin-Williams Company; Harlingen (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company in Harlingen, TX is seeking a Customer Service Specialist to support store operations and serve wholesale and retail customers. You will determine customer needs, recommend products, process transactions, and uphold store presentation.

You will also stay informed about product features, help meet monthly and yearly sales goals, and ensure high levels of customer satisfaction by resolving concerns promptly.

Qualifications

• Minimum age 18 and legal work authorization.
• Experience in retail or customer service preferred.
• Ability to lift up to 50 lbs and occasional 70 lbs.

Responsibilities

• Ensure high levels of customer satisfaction through service.
• Assist customers in person and over the phone by determining needs.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately and according to policies.
• Follow and achieve sales goals monthly, quarterly, yearly.

Skills

Customer service

Sales

Cash handling

Stock management

Bilingual Spanish

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company in Harlingen, TX is seeking a Customer Service Specialist to support store operations and serve wholesale and retail customers. You will determine customer needs, recommend products, process transactions, and uphold store presentation.

You will also stay informed about product features, help meet monthly and yearly sales goals, and ensure high levels of customer satisfaction by resolving concerns promptly.