Paint & Customer Solutions Specialist

The Sherwin-Williams Company; Fredericksburg (TX); On-site; USD 19,000 - 26,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to help wholesale and retail customers, determine needs, answer product questions, and recommend solutions. The role emphasizes maximizing customer satisfaction while achieving store sales goals.

Responsibilities include assisting customers in person and via phone, processing transactions, stocking shelves, tinting and mixing products, and supporting deliveries at Store #727794 in Fredericksburg, TX.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver's License.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist with deliveries as needed.

Skills

Multilingual communication

Customer service

Sales goal orientation

Team collaboration

Education

High School diploma or GED

Tools

Tinting equipment

Delivery support tools

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to help wholesale and retail customers, determine needs, answer product questions, and recommend solutions. The role emphasizes maximizing customer satisfaction while achieving store sales goals.

Responsibilities include assisting customers in person and via phone, processing transactions, stocking shelves, tinting and mixing products, and supporting deliveries at Store #727794 in Fredericksburg, TX.