Paint Store Customer Experience Specialist

Sherwin-Williams; Fort Wayne (IN); On-site; USD 18,000 - 26,000; Full time

Job summary

Sherwin-Williams in Fort Wayne, IN is seeking a Customer Service Specialist to support wholesale and retail customers, determine needs, answer questions, and recommend solutions. You will strive for maximum client satisfaction while meeting store sales goals and maintaining product quality and displays.

You will handle in-person and phone inquiries, process transactions accurately, stock shelves, assist with deliveries, and stay knowledgeable about product features to upsell appropriately in a

Qualifications

• Customer service-oriented role with focus on satisfaction and sales.
• Ability to determine customer needs and present appropriate products and services.
• Willingness to follow policies and procedures and achieve sales goals.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Multilingual abilities

Education

High School diploma or GED

Tools

Cash handling

Tinting equipment

Job description

Sherwin-Williams in Fort Wayne, IN is seeking a Customer Service Specialist to support wholesale and retail customers, determine needs, answer questions, and recommend solutions. You will strive for maximum client satisfaction while meeting store sales goals and maintaining product quality and displays.

You will handle in-person and phone inquiries, process transactions accurately, stock shelves, assist with deliveries, and stay knowledgeable about product features to upsell appropriately in a