Paint Store Customer Experience Specialist

Sherwin-Williams; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams has an opening in Austin Store #7300 for a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions, and recommend the right solutions. You will resolve concerns promptly and help maintain high product quality and store visuals while supporting sales targets.

The role requires lifting up to 50 lbs frequently and up to 70 lbs occasionally, and may involve store duties such as stocking, tinting, and occasional deliveries.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willing to work evenings and weekends and be flexible with hours.

Responsibilities

• Provide excellent sales service to customers to ensure high satisfaction.
• Assist customers in person and by phone to determine needs and present products/services.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately following policies and procedures.
• Meet monthly, quarterly, and yearly sales goals.
• Maintain accurate work order files and stock of products.
• Tint and mix products per customer specs.
• Stock shelves and set up displays; assist deliveries as needed.
• Stay knowledgeable about products offered and options available.
• Follow inventory control procedures and suggest sales improvements.

Skills

Customer service

Sales

Communication

Multilingual

Physical stamina

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

Sherwin-Williams has an opening in Austin Store #7300 for a Customer Service Specialist to assist wholesale and retail customers, determine needs, answer questions, and recommend the right solutions. You will resolve concerns promptly and help maintain high product quality and store visuals while supporting sales targets.

The role requires lifting up to 50 lbs frequently and up to 70 lbs occasionally, and may involve store duties such as stocking, tinting, and occasional deliveries.