Paint Store Customer Care & Tinting Expert

Sherwin-Williams; Canton (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Sherwin-Williams in Canton, OH seeks a Customer Service Specialist to help customers in store and over the phone, determine needs, present appropriate products, and resolve concerns while upholding product quality and store presentation.

You will process transactions, work toward monthly and yearly sales goals, stock shelves, assist with deliveries as needed, and stay knowledgeable about Sherwin-Williams offerings to recommend the right solutions.

Qualifications

• Must be at least 18 years old.
• Legal authorization to work in the United States without sponsorship.
• Valid, unrestricted Driver's License.
• Ability to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willingness to work evenings and weekends.
• Internal Sherwin-Williams employee requirements apply.
• High School diploma or GED preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Delivery coordination

Bilingual Spanish

Retail experience

Education

High School diploma or GED

Job description

Sherwin-Williams in Canton, OH seeks a Customer Service Specialist to help customers in store and over the phone, determine needs, present appropriate products, and resolve concerns while upholding product quality and store presentation.

You will process transactions, work toward monthly and yearly sales goals, stock shelves, assist with deliveries as needed, and stay knowledgeable about Sherwin-Williams offerings to recommend the right solutions.