Paint Retail Specialist — Customer Service & Sales

Sherwin-Williams Co.; Florence (KY); On-site; USD 19,000 - 26,000; Full time

Job summary

Sherwin-Williams in Florence, KY seeks a friendly Customer Service Specialist to assist wholesale and retail customers, determine needs, recommend products, and support store sales goals. This full-time role emphasizes excellent service and product knowledge while helping customers find the right finishes and maintaining displays.

Responsibilities include processing transactions, stocking shelves, tinting and mixing products, and maintaining store appearance.

Qualifications

• Must be at least eighteen (18) years old.
• Legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and 70 lbs on occasion.
• Able to work evenings and weekends as part of scheduled hours.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Bilingual (Spanish)

Delivery experience

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

Sherwin-Williams in Florence, KY seeks a friendly Customer Service Specialist to assist wholesale and retail customers, determine needs, recommend products, and support store sales goals. This full-time role emphasizes excellent service and product knowledge while helping customers find the right finishes and maintaining displays.

Responsibilities include processing transactions, stocking shelves, tinting and mixing products, and maintaining store appearance.