Paint Retail Specialist & Customer Care

Sherwin-Williams Co.; Longview (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Sherwin-Williams Co. in Longview, TX is seeking a Customer Service Specialist to support retail and wholesale customers, promote products, and drive sales.

This full-time role requires handling transactions, assisting customers, stocking, and maintaining store standards while adhering to safety and company policies. Responsibilities include delivering excellent service, meeting sales goals, and supporting deliveries as needed.

Qualifications

• Must be at least eighteen (18) years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• Internal Sherwin-Williams candidate must have a meets expectations rating and HR Cloud eLearning completed.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas; pull appropriate products from the sales floor or warehouse.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Education

High School diploma or GED

Job description

Sherwin-Williams Co. in Longview, TX is seeking a Customer Service Specialist to support retail and wholesale customers, promote products, and drive sales.

This full-time role requires handling transactions, assisting customers, stocking, and maintaining store standards while adhering to safety and company policies. Responsibilities include delivering excellent service, meeting sales goals, and supporting deliveries as needed.