Paint Retail Customer Service Specialist

Sherwin-Williams; Manhattan (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Manhattan, KS seeks a Customer Service Specialist to assist customers in person and by phone, determine needs, and present suitable products. You will build trust with wholesale and retail clients, process transactions, and help meet sales goals while maintaining store standards and product knowledge.

The role requires ability to lift up to 50 lbs, willingness to work evenings/weekends, and compliance with company policies.

Qualifications

• Must be at least eighteen years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to retrieve material from shelves and lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, you must have received at least a 'meets expectations' rating on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Multilingual

Spanish language

Education

High School diploma or GED

Tools

Driver's License

Tinting equipment

Job description

Sherwin-Williams in Manhattan, KS seeks a Customer Service Specialist to assist customers in person and by phone, determine needs, and present suitable products. You will build trust with wholesale and retail clients, process transactions, and help meet sales goals while maintaining store standards and product knowledge.

The role requires ability to lift up to 50 lbs, willingness to work evenings/weekends, and compliance with company policies.