Paint & Customer Experience Specialist

Socket.dev; Wichita (KS); On-site; USD 32,000 - 52,000; Full time

Job summary

Sherwin-Williams in Wichita, KS is seeking a Customer Service Specialist to support wholesale and retail customers, determine needs, answer questions about paints and coatings, and recommend solutions.

You will process transactions, work toward sales goals, stock displays, tint and mix products, and maintain up-to-date product knowledge to assist customers effectively.

Evenings and weekends may be required; it is an Equal Opportunity employer with a focus on safety and compliance.

Qualifications

• Provide excellent customer service and drive sales in-store and with wholesale customers.
• Determine customer needs and present appropriate products and services.
• Maintain product knowledge and stay up-to-date with features and offerings.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain in-stock and presentable condition assigned areas.
• Tint and mix products, as needed, to customer specifications.

Skills

Customer service

Sales

Bilingual

Spanish language

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

Sherwin-Williams in Wichita, KS is seeking a Customer Service Specialist to support wholesale and retail customers, determine needs, answer questions about paints and coatings, and recommend solutions.

You will process transactions, work toward sales goals, stock displays, tint and mix products, and maintain up-to-date product knowledge to assist customers effectively.

Evenings and weekends may be required; it is an Equal Opportunity employer with a focus on safety and compliance.