Paint Retail Customer Success Specialist

Sherwin-Williams; Kalispell (MT); On-site; USD 17,000 - 25,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support both wholesale and retail customers, determining needs and recommending product solutions. The role emphasizes delivering top-tier service while meeting store sales goals and maintaining product quality and presentation.

Responsibilities include handling transactions, stocking, deliveries, and inventory control, with emphasis on customer satisfaction and teamwork across store operations.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Ability to retrieve material from shelves and floor stacks and lift up to 50 lbs. frequently and 70 lbs. on occasion.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams employees must have a 'meets expectations' rating on their last performance appraisal.
• Internal Sherwin-Williams employees must have completed HR Cloud eLearning courses for their current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales skills

Communication

Team collaboration

Education

High School Diploma or GED

Tools

Tinting & mixing equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist to support both wholesale and retail customers, determining needs and recommending product solutions. The role emphasizes delivering top-tier service while meeting store sales goals and maintaining product quality and presentation.

Responsibilities include handling transactions, stocking, deliveries, and inventory control, with emphasis on customer satisfaction and teamwork across store operations.