Paint Retail Customer Experience Specialist

Sherwin-Williams; McPherson (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Sherwin-Williams in McPherson, KS seeks a Customer Service Specialist to assist customers, answer questions, and recommend solutions. You will work to resolve concerns, maintain product knowledge, and support store sales goals.

The role involves in-person and phone interactions, handling cash, stocking, tinting, and deliveries as needed. A strong focus on service and teamwork is essential.

Qualifications

• Must be at least eighteen years old.
• Must be legally authorized to work in the country of employment without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Must be willing to work evenings and weekends.
• Internal to Sherwin-Williams, must have at least a “meets expectations” rating on the most recent performance appraisal.
• Internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Communication

Multilingual

Education

High school diploma or GED

Tools

Tinting and mixing equipment

Job description

Sherwin-Williams in McPherson, KS seeks a Customer Service Specialist to assist customers, answer questions, and recommend solutions. You will work to resolve concerns, maintain product knowledge, and support store sales goals.

The role involves in-person and phone interactions, handling cash, stocking, tinting, and deliveries as needed. A strong focus on service and teamwork is essential.