Paint & Retail Customer Experience Pro

Sherwin-Williams Co.; Roanoke (VA); On-site; USD 18,000 - 25,000; Full time

Job summary

Sherwin-Williams Co. in Roanoke, VA is seeking a Customer Service Specialist to assist retail and wholesale customers, recommend solutions, and maintain store standards.

The role includes handling sales, inquiries, and administrivia while meeting store sales goals at Store #5008, 674 Electric Rd, Roanoke, VA 24018. Qualifications include 18+ years, valid US work eligibility, and a valid driver’s license; lifting up to 50 lbs and occasional 70 lbs; availability for evenings/weekends.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without sponsorship for employment now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• If internal to Sherwin-Williams, at least a “meets expectations” rating on recent performance appraisal.
• If internal to Sherwin-Williams, completed HR Cloud eLearning courses required for current position.
• Preferred: High School diploma or GED.
• Preferred: 1 year of delivery, retail, or customer service experience.
• Preferred: experience selling paint and paint-related products.
• Preferred: experience operating tinting and mixing equipment.
• Preferred: ability to read/write/communicate in Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Retail experience

Spanish language

Education

High School diploma or GED

Job description

Sherwin-Williams Co. in Roanoke, VA is seeking a Customer Service Specialist to assist retail and wholesale customers, recommend solutions, and maintain store standards.

The role includes handling sales, inquiries, and administrivia while meeting store sales goals at Store #5008, 674 Electric Rd, Roanoke, VA 24018. Qualifications include 18+ years, valid US work eligibility, and a valid driver’s license; lifting up to 50 lbs and occasional 70 lbs; availability for evenings/weekends.