Bilingual Paint & Customer Service Specialist

Sherwin-Williams Co.; Roanoke (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Sherwin-Williams Roanoke store is seeking a Customer Service Specialist to assist customers in person and by phone, determine needs, and present suitable paint products and services. You will build strong relationships with wholesale and retail customers while processing transactions and supporting sales goals in a fast-paced retail setting.

Your role includes tinting and mixing products per specs, stocking displays, unloading deliveries, and maintaining a clean, organized area.

Qualifications

• Must be at least eighteen years old.
• Authorized to work in the United States without sponsorship.
• Able to read, write, and communicate in English and Spanish.
• Valid, unrestricted Driver’s License.
• Able to lift up to 50 lbs regularly and up to 70 lbs occasionally.
• Willing to work evenings and weekends.
• Internal Sherwin-Williams staff: rating at least 'meets expectations' and completed HR Cloud eLearning.
• Preferred: high school diploma or GED, 1 year in delivery/retail/customer service, paint product familiarity.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Bilingual English/Spanish

Customer service

Retail experience

Cash handling

Education

High School diploma or GED

Job description

Sherwin-Williams Roanoke store is seeking a Customer Service Specialist to assist customers in person and by phone, determine needs, and present suitable paint products and services. You will build strong relationships with wholesale and retail customers while processing transactions and supporting sales goals in a fast-paced retail setting.

Your role includes tinting and mixing products per specs, stocking displays, unloading deliveries, and maintaining a clean, organized area.