Paint & Customer Solutions Specialist

The Sherwin-Williams Company; Napa (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

The Sherwin-Williams Company in Napa, CA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products while maintaining store quality and sales goals.

This full-time role requires a high school diploma, 18+, valid driver's license, and ability to lift up to 70 lbs; Spanish language skills are a plus. The position supports inventory, deliveries, and in-store operations.

Qualifications

• Must be 18 years or older
• Must be legally authorized to work without sponsorship now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion
• Must be willing to work evenings and weekends

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products as needed to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Cash handling

Spanish language

Multilingual

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company in Napa, CA is seeking a Customer Service Specialist to assist wholesale and retail customers, determine needs, and recommend products while maintaining store quality and sales goals.

This full-time role requires a high school diploma, 18+, valid driver's license, and ability to lift up to 70 lbs; Spanish language skills are a plus. The position supports inventory, deliveries, and in-store operations.