Paint & Customer Solutions Specialist

Sherwin-Williams; Madison (WI); On-site; USD 26,000 - 30,000; Full time

Job summary

Sherwin-Williams in Madison, WI is hiring a Full-Time Customer Service Specialist to assist customers in person and by phone, determine needs, and recommend products to meet requirements. You will help maintain displays, stock, and ensure high levels of satisfaction while supporting store sales objectives.

The role requires lifting up to 50 lbs., a valid driver's license, and availability for evenings and weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work evenings and weekends.
• Internal Sherwin-Williams employees: must have a 'meets expectations' rating on recent appraisal.
• Internal Sherwin-Williams employees: must have completed HR Cloud eLearning courses for current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.

Skills

Customer Service

Sales

Cash Handling

Retail Experience

Bilingual (Spanish)

Job description

Sherwin-Williams in Madison, WI is hiring a Full-Time Customer Service Specialist to assist customers in person and by phone, determine needs, and recommend products to meet requirements. You will help maintain displays, stock, and ensure high levels of satisfaction while supporting store sales objectives.

The role requires lifting up to 50 lbs., a valid driver's license, and availability for evenings and weekends.