Bilingual Paint & Customer Service Specialist (Multi-Store)

The Sherwin-Williams Company; Madison (WI); On-site; USD 26,174 - 27,552; Full time

Job summary

The Sherwin-Williams Company in Madison is seeking a Branch Customer Service Specialist to assist commercial paint customers, determine needs, answer product questions, and recommend solutions while upholding store quality and sales goals.

This full-time role requires bilingual English/Spanish communication, a valid driver's license, the ability to lift up to 70 lbs., and flexibility to work evenings and weekends. Training is provided to stay current with product features.

Qualifications

• Must be at least 18 years old.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend and communicate in English and Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale customers.
• Process sales transactions accurately per policies.
• Follow and achieve sales goals monthly, quarterly and yearly.
• Maintain in-stock and presentable condition of assigned areas.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Load/unload delivery trucks and assist with deliveries as needed.
• Remain knowledgeable on products offered and discuss options.

Skills

Customer service

Sales

Bilingual English/Spanish

Cash handling

Stock management

Education

High School diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company in Madison is seeking a Branch Customer Service Specialist to assist commercial paint customers, determine needs, answer product questions, and recommend solutions while upholding store quality and sales goals.

This full-time role requires bilingual English/Spanish communication, a valid driver's license, the ability to lift up to 70 lbs., and flexibility to work evenings and weekends. Training is provided to stay current with product features.