Paint & Customer Solutions Specialist

Sherwin-Williams; Wichita Falls (TX); On-site; USD 2,066,000 - 2,480,000; Full time

Job summary

Sherwin‑Williams in Wichita Falls, TX is looking for a Customer Service Specialist to support retail and wholesale customers, drive sales, and ensure top-tier service. The role involves assisting customers in person and by phone, processing transactions, stocking, and maintaining product knowledge to recommend the best solutions.

You will collaborate with a team to meet store sales goals, handle merchandise, and support deliveries while adhering to company policies and safety standards.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Retail experience

Spanish language

Flexibility

Education

High School diploma or GED

Job description

Sherwin‑Williams in Wichita Falls, TX is looking for a Customer Service Specialist to support retail and wholesale customers, drive sales, and ensure top-tier service. The role involves assisting customers in person and by phone, processing transactions, stocking, and maintaining product knowledge to recommend the best solutions.

You will collaborate with a team to meet store sales goals, handle merchandise, and support deliveries while adhering to company policies and safety standards.