Paint Store Customer Solutions Specialist

The Sherwin-Williams Company; Wichita Falls (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #707020 in Wichita Falls. You will assist wholesale and retail customers, determine needs, answer product questions, and recommend the right solutions to ensure satisfaction and make sales goals.

Duties include handling sales transactions, stocking displays, tinting and mixing products, assisting deliveries, and keeping accurate work orders and inventory procedures.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Communication

Bilingual

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #707020 in Wichita Falls. You will assist wholesale and retail customers, determine needs, answer product questions, and recommend the right solutions to ensure satisfaction and make sales goals.

Duties include handling sales transactions, stocking displays, tinting and mixing products, assisting deliveries, and keeping accurate work orders and inventory procedures.