Paint & Customer Experience Specialist

The Sherwin-Williams Company; Steubenville (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company in Steubenville, OH is seeking a Customer Service Specialist for Store #1021 to assist wholesale and retail customers with product questions, recommend solutions, and ensure top-tier service. You will handle sales, tinting, shelving, and deliveries while upholding store standards.

This role requires lifting up to 50 lbs, a valid driver’s license, and flexibility to work evenings and weekends. Previous retail or customer service experience is preferred.

Qualifications

• Must be 18+ and legally eligible to work in the United States.
• Able to lift up to 50 lbs frequently and up to 70 lbs occasionally.
• Willingness to work evenings and weekends.
• Valid, unrestricted driver’s license.
• Retail or customer service experience preferred.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Cash handling

Communication

Spanish language

Education

High School diploma or GED

Job description

The Sherwin-Williams Company in Steubenville, OH is seeking a Customer Service Specialist for Store #1021 to assist wholesale and retail customers with product questions, recommend solutions, and ensure top-tier service. You will handle sales, tinting, shelving, and deliveries while upholding store standards.

This role requires lifting up to 50 lbs, a valid driver’s license, and flexibility to work evenings and weekends. Previous retail or customer service experience is preferred.