PagerDuty Engineer: Incident Response & Alert Orchestration

Tata Consultancy Services; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage

Parental Leave

Insurance Options

Commuter Benefits

Training Reimbursement

Vacation & Holidays

401K Plan

Job summary

Tata Consultancy Services in the United States is seeking an experienced PagerDuty specialist to own end-to-end platform configuration and incident management. You will design routing models, implement urgency rules, and manage integrations across monitoring tools for streamlined alerting.

Role focuses on reducing alert noise, configuring maintenance windows, and maintaining runbooks with precise escalation procedures to ensure rapid first-responder actions.

Responsibilities

• Own end-to-end PagerDuty platform configuration including services, escalation policies, on-call schedules, event rules, notification profiles, and integrations
• Design and implement urgency and routing models aligned to business criticality
• Configure time-based routing to restrict non-critical alerts from triggering out-of-hours pages
• Implement intelligent alert grouping and event orchestration for high-volume services
• Drive alert noise reduction across all integrated monitoring sources
• Define and maintain event rules including suppression, deduplication, and priority downgrades
• Implement flap detection and alert consolidation for repetitive CI/service alerts
• Configure maintenance window integrations for automated alert suppression during planned changes
• Maintain suppression transparency and reporting for all suppressed alert classes
• Design and manage on-call schedules including follow-the-sun coverage and rotation policies
• Audit and optimize alert routing accuracy to ensure correct first responder assignment
• Build and maintain incident runbook library with linked diagnostics and remediation actions
• Manage integrations with upstream monitoring tools (APM, infrastructure, cloud, schedulers, webhooks)
• Collaborate with monitoring tool SMEs (Dynatrace, SevOne, etc.) for end-to-end alert pipeline alignment
• Manage PagerDuty–ServiceNow integration including incident creation and lifecycle synchronization

Job description

Tata Consultancy Services in the United States is seeking an experienced PagerDuty specialist to own end-to-end platform configuration and incident management. You will design routing models, implement urgency rules, and manage integrations across monitoring tools for streamlined alerting.

Role focuses on reducing alert noise, configuring maintenance windows, and maintaining runbooks with precise escalation procedures to ensure rapid first-responder actions.