PagerDuty: Principal Solutions Consultant

Harrydesk; Northern (KY); Teletrabalho; USD 180 000 - 260 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement plan

Generous vacation time

Paid holidays and sick leave

Wellness days

Paid parental leave (varies by region)

Volunteer time off

Hack weeks

Mental wellness programs

Resumo da oferta

PagerDuty, Inc. is seeking a Principal Solutions Consultant to serve as the technical face of PagerDuty across the US, aligning customer strategic needs with product roadmaps and leading high-impact engagements.

You will evangelize the PagerDuty Operations Cloud, mentor sales teams, and advise C-suite on AIOps, SRE maturity, digital transformation, and cloud migration. This role requires travel across the US and occasional overseas.

Qualificações

• 15+ years of experience in technical leadership, solutions architecture, or product management within SaaS, DevOps, or Cloud infrastructure.
• Proven track record of engaging with and influencing C-level executives at Fortune 500 or equivalent global enterprises.
• Proven ability to support and influence sales cycles with a solid grasp of sales processes and customer buying journeys.
• Deep domain expertise in at least three: Incident Management, SRE, AIOps, Cloud Native Architectures, ITSM/ITIL, or Cybersecurity Incident Response.
• Exceptional public speaking and written communication skills.
• Ability to travel across the US and occasionally overseas.

Responsabilidades

• Act as a peer and advisor to customer CTOs and CIOs, helping them navigate digital transformations.
• Represent PagerDuty as a thought leader at industry events and through digital content.
• Partner with Global Product and Engineering leadership to reflect US market requirements in the long-term roadmap.
• Provide architectural oversight and executive presence for complex enterprise opportunities across the US.
• Foster a local DevOps and SRE community, sharing best practices on operational excellence and AI ethics in operations.
• Stay ahead of market shifts and technical trends to leverage opportunities for PagerDuty.

Descrição da oferta de emprego

Location: Remote

Headquarters: Remote (USA)

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

PagerDuty is seeking a Principal Solutions Consultant to join our talented, customer-focused team! You will be a key strategic leader and the "technical face" of PagerDuty across the US region. This is a high-impact role that sits at the intersection of Sales, Product, and Engineering. You'll win’t just be selling a platform; you will be partnering with CTOs, CIOs, and VPs of Engineering at the US’s most influential enterprises to redefine how they manage digital operations, resilience, and automation.

You will act as a bridge between our customers’ long‑term strategic needs and PagerDuty’s product roadmap. You will spend your time evangelizing the PagerDuty Operations Cloud, mentoring our high‑performing technical sales teams, and acting as a trusted advisor to the C‑suite on topics ranging from AIOps and SRE maturity to digital transformation and cloud migration.

Key Responsibilities

• Act as a peer and advisor to customer CTOs and CIOs, helping them navigate complex digital transformations and operationalizing the PagerDuty Operations Cloud within their organizations.
• Represent PagerDuty as a thought leader at major industry events and through digital content, white-papers, and local media.
• Partner closely with our Global Product and Engineering leadership in San Francisco to ensure the unique requirements of the US markets are represented in our long‑term roadmap.
• Provide architectural oversight and executive presence for our most complex, high‑stakes enterprise opportunities across the US.
• Foster a local community of DevOps and SRE leaders, sharing best practices on operational excellence, incident response, and the ethical application of AI in operations.
• Stay ahead of the curve on the competitive landscape, identifying market shifts and technical trends that PagerDuty can capitalize on.

Who You Are

• You have a deep‑seeded passion for the future of digital operations. You can articulate not just where the industry is today, but where it will be in 3-5 years.
• You are equally comfortable white‑boarding a complex micro services architecture with a Lead Architect as you are presenting a business value case to a Board of Directors.
• You have a strong technical foundation. You understand the "pains" of the modern developer because you've lived them.
• You don't just want to close deals; you want to ensure customers achieve their desired outcomes and see PagerDuty as a mission‑critical partner.

Minimum Qualifications

• 15+ years of experience in technical leadership, solutions architecture, or product management within the SaaS, DevOps, or Cloud infrastructure space.
• Proven track record of engaging with and influencing C-level executives at Fortune 500 or equivalent global enterprises, navigating complex organizations.
• Proven ability to support and influence sales cycles with a solid grasp of sales processes and customer buying journeys
• Deep domain expertise in at least three of the following: Incident Management, SRE (Site Reliability Engineering), AIOps, Cloud Native Architectures, ITSM/ITIL, or Cybersecurity Incident Response.
• Exceptional public speaking and written communication skills.
• Ability to travel across the US and occasionally overseas.

Preferred Qualifications

• Active involvement in the tech community (mentorship, open‑source contribution, or advisory/board positions).
• Experience navigating the regulatory landscape for US financial services or government sectors (e.g., FedRAMP) as it relates to cloud resiliency.

Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always‑on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

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