PACT Office Manager Assistant – Flexible, Impactful Admin

Clinical and Support Options, Inc; Fitchburg, Northern (MA, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salaries

Health and dental coverage

CEUs for in-house training

Paid time off

403B retirement savings plan

Employee referral bonuses

Job summary

Clinical and Support Options, Inc. is seeking an Assistant Office Manager to support the ESP PACT program, with duties including data entry, insurance verification, and staff supervision as needed.

You will coordinate admissions and prior authorizations, manage client records, and ensure HIPAA compliance while collaborating with HR and office staff to keep operations smooth and compliant.

Qualifications

• High school diploma and at least one year of office experience.
• Third-party behavioral health billing and supervisory experience (preferred).
• Organizational and interpersonal skills.
• Computer proficiency.
• Valid driver’s license and reliable transportation.

Responsibilities

• Serve as onsite liaison with counselors, clinicians and other staff, helping to resolve administrative issues at the site.
• Track CCS and/or PACT admissions, ensure that prior auths are in place and documented.
• Oversee client records and chart archives, ensuring records are up-to-date and accurately filed.
• Ensure support staff comply with HIPAA confidentiality rules and regulations.
• Work with Human Resources to ensure initial new hire and other required employee paperwork is completed and returned to HR when necessary.
• Verify insurance eligibility daily and enter new/updated client data in computer database.
• Track Credible approvals and elevate gaps or issues to Supervisor, serving as the last line of checks before services go to billing.
• Support purchasing needs of office and building supplies including Nexonia management of credit card charges.
• Maintain building certificates, inspections, and vehicle maintenance.
• Coordinate and communicate facilities needs including contracted services such as landscapers, trash removal, and site cleaners.
• Enhance professional growth and development through participation in educational programs, current literature, in-service meetings and workshops.

Skills

Office experience

Billing knowledge

Organizational skills

Interpersonal skills

Computer proficiency

Driver's license

Nexonia

Education

High school diploma

Tools

Nexonia

Job description

Clinical and Support Options, Inc. is seeking an Assistant Office Manager to support the ESP PACT program, with duties including data entry, insurance verification, and staff supervision as needed.

You will coordinate admissions and prior authorizations, manage client records, and ensure HIPAA compliance while collaborating with HR and office staff to keep operations smooth and compliant.