Clinic Admin & Patient Care Coordinator

College of Pastoral Supervision and Psychotherapy; Sanford, Northern (NC, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

College of Pastoral Supervision and Psychotherapy seeks an experienced Medical Assistant to support clinical and front-desk operations. You will take vital signs, assist providers with exams, collect specimens, and document patient information in EPIC.

The role includes scheduling, insurance verification, co-pay collection, and managing referrals and no-shows. Strong communication, computer literacy, and HIPAA compliance are essential.

Qualifications

• Graduate from a nationally accredited Medical Assistant program or LPN license.
• 3 years in a physician's office with scheduling, registration, and collections experience preferred.
• Experience with the Epic EMR and knowledge of medical and insurance terminology is preferred.
• Excellent communication and computer skills required; HIPAA compliance expected.

Responsibilities

• Obtain vital signs and general health information for patient chart and prepare patient for examination.
• Assist provider with examinations and procedures as needed.
• Collect laboratory specimens and perform tests as ordered; arrange for testing, admissions, and referrals.
• Enter and record patient information in the Epic EMR accurately.
• Assist front desk staff with check-in, verify patient identity, and ensure correct insurance and demographics.
• Obtain signatures, collect co-payments, and balance daily payments; discuss balances with patients at check-in/check-out.
• Schedule follow-up and referral appointments; manage No Show appointments to minimize lost patients.
• Answer phones and manage communications with patients, providers, staff, and outside entities; relay messages to physicians and care team.
• Obtain insurance authorizations for special testing; manage Epic work queues and coordinate with outside offices.
• Maintain patient confidentiality and HIPAA compliance; ensure clean, safe environment; support HIM with information release requests.

Skills

Excellent communication

Computer skills

HIPAA compliance

Multitasking

Self-starter

Education

Medical Assistant program

LPN license

Associate degree (preferred)

Tools

Epic EMR

Job description

College of Pastoral Supervision and Psychotherapy seeks an experienced Medical Assistant to support clinical and front-desk operations. You will take vital signs, assist providers with exams, collect specimens, and document patient information in EPIC.

The role includes scheduling, insurance verification, co-pay collection, and managing referrals and no-shows. Strong communication, computer literacy, and HIPAA compliance are essential.