Packaging & Labeling Field Service Pro

CCL Label Inc.; Sioux Falls (SD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Vacation and personal time off

Health insurance

Dental and vision insurance

401(k) match up to 8%

Life and disability insurance

Employee assistance program

Flexible spending account

Tuition reimbursement

Job summary

CCL Label Inc. is seeking a National Field Service Specialist to support North American customers. You will work closely with the Sales team, identify customer needs, troubleshoot material and process issues, and provide on-site training and guidance on labeling and shrink processes.

This role emphasizes building relationships with stakeholders and delivering high customer satisfaction. You will travel to customer sites and support the Quality team with root cause analysis, while collaborating

Qualifications

• Strong knowledge of packaging materials, label applications and related processes.
• Ability to lead on-site trials and troubleshoot with minimal guidance.
• Willingness to travel 50% or more and manage deliverables to deadlines.

Responsibilities

• Be the customer’s technical advisor and primary contact for label material and application-related questions, new label developments and defect troubleshooting on site.
• Provide on-site support to customers via in-person visits and video calls as needed, ensuring timely resolution of technical issues.
• Support CCL Quality team with root cause analysis and corrective actions related to customer quality rejections.
• Collaborate with the Sales team to support customer presentations, training and trial activities.
• Provide timely reporting and feedback to CCL stakeholders after on-site trials and visits, documenting results in trip reports and Salesforce.
• Create and deliver internal and external technical label training as needed.
• Monitor industry trends and represent CCL at events and vendor visits.

Skills

Technical packaging knowledge

On-site troubleshooting

Customer relationship management

Travel readiness 50%+

Communication skills

Microsoft Office

Salesforce familiarity

Education

Technical degree or 5+ years experience

Tools

Microsoft Office

Salesforce

Job description

CCL Label Inc. is seeking a National Field Service Specialist to support North American customers. You will work closely with the Sales team, identify customer needs, troubleshoot material and process issues, and provide on-site training and guidance on labeling and shrink processes.

This role emphasizes building relationships with stakeholders and delivering high customer satisfaction. You will travel to customer sites and support the Quality team with root cause analysis, while collaborating