National Field Service Engineer, Packaging Labels | 50%+ Travel

CCL Label; Sioux Falls (SD); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Life insurance and disability

Job summary

CCL Label Food and Beverage is seeking a National Field Service Specialist to support North American customers. You will work with the Sales team to identify needs, troubleshoot label materials and processes, and provide on-site guidance for shrink and label applications.

The role requires strong packaging knowledge, travel >50%, and excellent communication. A technical degree or 5+ years of experience is expected, with opportunities for growth within a global leader.

Qualifications

• Strong knowledge of packaging materials, labels, and application equipment.
• Excellent problem-solving and communication skills for non-technical customers.
• Ability to manage on-site projects and meet deadlines.
• Willingness to travel overnight >50% of the time.

Responsibilities

• Be the customer's technical advisor for label material and application questions on site.
• Provide on-site support via in-person visits and video calls to resolve product issues.
• Support Quality with root-cause analysis and corrective actions for customer rejections.
• Collaborate with Sales for presentations, training, and trial support.

Skills

Packaging knowledge

On-site troubleshooting

Customer-facing

Travel readiness

Communication

Education

Technical degree or 5+ years hands-on industry experience

Tools

Salesforce

Microsoft Office

Job description

CCL Label Food and Beverage is seeking a National Field Service Specialist to support North American customers. You will work with the Sales team to identify needs, troubleshoot label materials and processes, and provide on-site guidance for shrink and label applications.

The role requires strong packaging knowledge, travel >50%, and excellent communication. A technical degree or 5+ years of experience is expected, with opportunities for growth within a global leader.