National Field Service Specialist - On-site Packaging Tech

CCL Healthcare; Sioux Falls (SD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Vacation and paid personal off

Health insurance

Dental and vision insurance

401(k) match up to 8%

Life insurance and disability

Employee assistance program

Flexible spending account

Tuition reimbursement

Job summary

CCL Label is hiring a National Field Service Specialist to support North American customers by working with the Sales team to identify needs, advise on materials and processes, and provide on-site trainings.

The role requires travel over 50% and a technical degree or equivalent experience; benefits include health, dental and vision insurance, 401(k) match up to 8%, company-paid life and disability insurance, employee assistance program, flexible spending account, and tuition reimbursement.

Qualifications

• Extensive knowledge of packaging materials, labels and application equipment.
• Technical degree in a related discipline or 5+ years hands-on industry experience required.

Responsibilities

• Be the customer’s technical advisor and primary contact for label material and application-related questions.
• Provide on-site support to customers via in-person visits and video calls as needed, ensuring timely resolution of technical issues.
• Support CCL Quality team with root cause analysis and corrective actions related to customer quality rejections.
• Collaborate with the Sales team to support customer presentations, training and trial support.
• Provide timely reporting and feedback to stakeholders following on-site trials and visits.
• Create and deliver internal and external technical label training as needed.
• Monitor industry trends and represent CCL label products at events and vendor visits.
• Prepare professional customer visit reports and upload them into Salesforce.
• Liaise with internal technical team for technical solutions and proposals.

Skills

Packaging knowledge

Label materials

Troubleshooting

Communication

Customer service

Travel readiness

Education

Technical degree or 5+ years experience

Tools

Microsoft Office

Job description

CCL Label is hiring a National Field Service Specialist to support North American customers by working with the Sales team to identify needs, advise on materials and processes, and provide on-site trainings.

The role requires travel over 50% and a technical degree or equivalent experience; benefits include health, dental and vision insurance, 401(k) match up to 8%, company-paid life and disability insurance, employee assistance program, flexible spending account, and tuition reimbursement.