National Field Service Specialist

CCL Label Inc.; Sioux Falls (SD); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Vacation and personal time off

Health insurance

Dental and vision insurance

401(k) match up to 8%

Life and disability insurance

Employee assistance program

Flexible spending account

Tuition reimbursement

Job summary

CCL Label Inc. is seeking a National Field Service Specialist to support North American customers. You will work closely with the Sales team, identify customer needs, troubleshoot material and process issues, and provide on-site training and guidance on labeling and shrink processes.

This role emphasizes building relationships with stakeholders and delivering high customer satisfaction. You will travel to customer sites and support the Quality team with root cause analysis, while collaborating

Qualifications

• Strong knowledge of packaging materials, label applications and related processes.
• Ability to lead on-site trials and troubleshoot with minimal guidance.
• Willingness to travel 50% or more and manage deliverables to deadlines.

Responsibilities

• Be the customer’s technical advisor and primary contact for label material and application-related questions, new label developments and defect troubleshooting on site.
• Provide on-site support to customers via in-person visits and video calls as needed, ensuring timely resolution of technical issues.
• Support CCL Quality team with root cause analysis and corrective actions related to customer quality rejections.
• Collaborate with the Sales team to support customer presentations, training and trial activities.
• Provide timely reporting and feedback to CCL stakeholders after on-site trials and visits, documenting results in trip reports and Salesforce.
• Create and deliver internal and external technical label training as needed.
• Monitor industry trends and represent CCL at events and vendor visits.

Skills

Technical packaging knowledge

On-site troubleshooting

Customer relationship management

Travel readiness 50%+

Communication skills

Microsoft Office

Salesforce familiarity

Education

Technical degree or 5+ years experience

Tools

Microsoft Office

Salesforce

Job description

Our cutting-edge technology makes the labels and packaging for the world’s biggest and most famous brands.

Who is CCL Label Food and Beverage?

A global supply chain leader and specialty packaging pioneer, CCL is the largest label company in the world and provides innovative premium packaging solutions to the Home & Personal Care, Premium Food & Beverage, Healthcare & Specialty, Automotive & Durables and Consumer markets worldwide.CCL Label is the world’s largest converter of pressure sensitive and extruded film materials for decorative, functional and information labels.

What do we do?

We begin with Innovation. We specialize in making the labeling and packaging that helps you choose the best products every day. A variety of decoration technologies exist at CCL including digital, screen, offset, flexo, and rotogravure printing. We also utilize combination presses that can combine the different printing technologies and run them together with cold and hot foil. CCL has state-of-the-art finishing equipment in placeto supply labels that live up to, and even exceed, customers’ expectations. Included areprocess parameters like the reel winding and slitting tolerances. Material and/or printing defects can be detected by automatic camera inspection systems and are easily eliminated by the operators.

Our product line includes:

• Pressure Sensitive Labels
• Sustainability Labels
• Special Effects Labels

We make packaging solutions for:

• Premium Food and Beverage
• Home Care & Laundry
• Beauty & Personal Care

Join the team at CCL Label

We are currently hiring for a National Field Service Specialist that will fill an integral role on our Sales Team.

What we offer

• vacation and paid personal off
• health
• dental and vision insurance
• 401(k) match up to 8%
• company-paid life insurance and disability insurance
• employee assistance program
• flexible spending account
• tuition reimbursement

Job Summary & Requirements

Job Summary:

This position provides direct support to North American customers by working closely with the CCL Sales team to identify customers’ needs and product requirements, qualify new business, trouble-shoot application and internal quality issues, provide on-site support, training and guidance to customers regarding materials, machinery, label application and shrink processes. This role is responsible to proactively create and maintain relationships with key internal and external stakeholders, in collaboration with Sales, to ensure a high level of customer satisfaction.

Duties/Responsibilities:

• Be the customer’s technical advisor and primary contact for label material and application-related questions, new label developments and defect troubleshooting on site.
• Provide on-site support to customers via in-person visits and video calls as needed, ensuring timely resolution of technical issues related to CCL label products.
• When not traveling, actively support CCL Quality team with root cause analysis and corrective actions related to customer quality rejections.
• Collaborate with the Sales team to support customer presentations, training and trial support, reinforcing the benefits and service CCL Label provides.
• Provide timely reporting and feedback to CCL stakeholders following on-site trials and visits, documenting results via trip reports and Salesforce entries.
• Creates and delivers both internal and external technical label training as needed.
• Monitors industry trends and competitive activity, attends trade events, label equipment vendor visits and represents CCL label products and services within the industry.
• Prepare professional customer visit reports and upload them into SalesForce.
• Liaise with the internal technical team (tech services) for technical solutions, proposals, etc.

Required Skills/Abilities:

• Strong technical knowledge of packaging and label materials, different print processes, label application equipment and upstream / downstream processes.
• Excellent critical thinking, organization and trouble-shooting mindset. Ability to explain technical concepts to non-technical individuals.
• Ability to lead on-site customer trials, work independently and manage deliverables and deadlines.
• Customer-focused mindset and a commitment to delivering exceptional service and building strong customer relationships.
• Effective communication internally and externally to ensure alignment and awareness of support activities and outcomes.
• Proficient in Microsoft Office Applications and other systems as required.
• Ability to travel overnight >50% of time to provide in-person support to customer sites.
• Other duties as assigned.

Education and Experience:

• Extensive knowledge of packaging materials, labels and application equipment.
• Technical degree in a related discipline or 5+ years hands-on industry experience required.

Physical Requirements:

• Ability to travel via car and air for multiple days per week.
• Regularly communicate verbally and through written communication.
• Frequently required to walk and stand for extended periods of time.

CCLprovides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment. All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics,protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.