Packaging & Film Support Specialist

FLAIR Flexible Packaging Corporation; Wisconsin; On-site; USD 38,000 - 56,000; Full time

Job summary

FLAIR Flexible Packaging Corporation seeks a Customer Support Representative to coordinate projects from start to finish and provide technical packaging guidance, communicating specialized film chemistry information to customers. You will build strong customer relationships and support sales through accurate quotes and timely follow-up.

The role requires handling quotes and orders in Flair software, coordinating artwork, managing samples, and maintaining detailed records, while helping customers

Qualifications

• Bachelor’s degree or equivalent.
• Valid driver's license and satisfactory driving record.
• Understanding of basic film chemistry.
• Ability to speak, read, write and understand English at a functional level.
• Ability to apply safe practices and procedures for essential functions.
• Ability to apply logical thinking to solve problems.
• Ability to understand and follow oral and written directions promptly.
• Ability to establish and maintain effective working relationships.

Responsibilities

• Coordinate projects from start to finish and provide technical support on film structures and packaging design.
• Interact with customers on matters of significance to the Company.
• Enter quotes, orders, samples into Flair approved software and follow up regularly until receipt.
• Send credit applications and forms to new customers and ensure credit is approved before orders are entered.
• Act as artwork coordinator and liaison for the art process with customers.
• Maintain records of inquiries, orders, claims in Flair approved software.

Skills

Film chemistry basics

English proficiency

Problem solving

Interpersonal skills

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

FLAIR Flexible Packaging Corporation seeks a Customer Support Representative to coordinate projects from start to finish and provide technical packaging guidance, communicating specialized film chemistry information to customers. You will build strong customer relationships and support sales through accurate quotes and timely follow-up.

The role requires handling quotes and orders in Flair software, coordinating artwork, managing samples, and maintaining detailed records, while helping customers