Packaging Equipment Field Technician: Travel-Ready Service

Sealed Air; Duncan (SC); On-site; USD 52,000 - 70,000; Full time

Job summary

Sealed Air in Duncan, SC designs and delivers Cryovac packaging solutions and equipment support for customers across industries. This role provides technical service, installation assistance, and timely reporting to help ensure optimal performance and customer satisfaction.

You will troubleshoot, train customers, analyze issues, and support ongoing maintenance programs while coordinating with sales and marketing to drive product success and account loyalty. Travel up to 30% is required.

Qualifications

• High School Diploma or equivalent required.
• Technical school preferred.
• Must have a valid US Driver’s License.
• Ability to travel overnight up to 30%.
• Experience servicing Cryovac equipment is a plus.
• Strong time management and communication skills.
• Proficient with basic computer tools and CRM.
• Able to work cross-functionally to meet company goals.

Responsibilities

• Provide equipment troubleshooting, repair and maintenance service to customers using Sealed Air Cryovac materials.
• Assist or coordinate/supervise customer personnel in installation of equipment along with training customers in equipment operation, maintenance and sanitation.
• Inform customers of safety regulations, technical information, modifications and improvements.
• Analyzes packaging quality and production problems to determine if equipment, material or product related.
• Advise customers in establishing preventative maintenance programs and spare parts requirements.
• Enhance customer relations with regular calls, value capture, audits of equipment, securing parts and advise on packaging techniques per territory business plan.
• Assist sales in supporting new products and opportunities.
• Support sales and marketing with timely completion of all administrative reports.

Skills

Mechanically inclined

Innovative

Time management

Communication skills

Decision making

Interpersonal skills

Organizational skills

Cross-functional collaboration

Problem solving

Customer service

Android/CRM familiarity

Education

High School Diploma or equivalent

Technical school

Tools

CRM

Excel

Word

Google Apps

Job description

Sealed Air in Duncan, SC designs and delivers Cryovac packaging solutions and equipment support for customers across industries. This role provides technical service, installation assistance, and timely reporting to help ensure optimal performance and customer satisfaction.

You will troubleshoot, train customers, analyze issues, and support ongoing maintenance programs while coordinating with sales and marketing to drive product success and account loyalty. Travel up to 30% is required.