Packaged Gases Customer Service & Sales Support

Western International Gas & Cylinders, Inc.; Santa Rosa (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Western International Gas & Cylinders, Inc. in Santa Rosa, CA is seeking a Packaged Gases Customer Service Representative to manage outbound campaigns, schedule sales appointments, and handle quotes where appropriate.

The role emphasizes excellent customer service, independent work, and duties in showroom/restocking and warehouse support, with a pay rate of $25.00–$27.00 per hour DOE.

Qualifications

• High School diploma or equivalent.
• Experience in outbound calling/insidesales or marketing desirable.
• Excellent customer service and ability to manage customer relationships.
• Ability to work under pressure to meet deadlines.
• Clear speaking manner for explaining information to customers.
• Basic math for transactions and pricing.
• Familiarity with NSM’s products/transaction systems.
• Excellent telephone communication skills.
• Excellent organizational skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Place outbound calls to schedule appointments for sales and follow up for satisfaction.
• Provide quotes or complete sales if campaign allows.
• Identify opportunities to gain new business and communicate to relevant teams.
• Restock showroom, organize merchandise, and keep area tidy.
• Manage requests for product, price, and technical information.
• Assist in warehouse tasks like shipping/receiving and inventory stocking.
• Maintain showroom cleanliness according to management rules.
• Identify leads and manage pre-qualification with sales and marketing.
• Track results of outbound campaigns.
• Back up inbound customer service as needed.
• Comply with DOT/OSHA regulations and safety rules.
• Perform other projects and duties as assigned.

Skills

Outbound calling

Inside Sales

Customer service

Telephone communication

Organizational skills

Microsoft Office

Education

High school diploma

Tools

Word

Excel

Outlook

Microsoft Office

Job description

Western International Gas & Cylinders, Inc. in Santa Rosa, CA is seeking a Packaged Gases Customer Service Representative to manage outbound campaigns, schedule sales appointments, and handle quotes where appropriate.

The role emphasizes excellent customer service, independent work, and duties in showroom/restocking and warehouse support, with a pay rate of $25.00–$27.00 per hour DOE.