Package Center Operations Lead

UPS; Lenexa (KS); Vor Ort; USD 65.000 - 80.000; Vollzeit

Zusammenfassung

UPS in Lenexa, KS seeks a Supervisory Dispatch Analyst to analyze daily package dispatch and plan operations to maximize service performance. You will coordinate the center's needs, streamline routes, and ensure customer satisfaction while handling on-call issues and service disruptions.

The role includes providing customer service support, answering messages and concerns, and facilitating smooth execution of procedures and management systems to support overall efficiency.

Qualifikationen

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Aufgaben

• Analyze and plan the center's daily package dispatch to maximize service performance and streamline routes.
• Coordinate needs and efforts of the operation to ensure internal and external customer satisfaction; provide customer service support (e.g., answering messages, concerns, call tags, destination follow ups).

Jobbeschreibung

UPS in Lenexa, KS seeks a Supervisory Dispatch Analyst to analyze daily package dispatch and plan operations to maximize service performance. You will coordinate the center's needs, streamline routes, and ensure customer satisfaction while handling on-call issues and service disruptions.

The role includes providing customer service support, answering messages and concerns, and facilitating smooth execution of procedures and management systems to support overall efficiency.