Package Center Operations Lead

UPS; United States; On-site; USD 55,000 - 85,000; Full time

Job summary

UPS is seeking a supervisor to oversee daily dispatch operations and support multiple roles to enhance flexibility and performance. The role analyzes dispatch results, coordinates the operation, and ensures customer satisfaction through efficient service delivery.

The position emphasizes protecting a discrimination-free workplace and equal opportunity employment. Candidates must meet basic U.S. work eligibility requirements and contribute to safe, compliant operations.

Qualifications

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

• Analyze and plan the center's daily package dispatch to maximize service performance and streamline routes.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (answering messages, concerns, call tags, destination follow ups).
• Facilitate smooth execution of operational procedures and management of systems.

Job description

UPS is seeking a supervisor to oversee daily dispatch operations and support multiple roles to enhance flexibility and performance. The role analyzes dispatch results, coordinates the operation, and ensures customer satisfaction through efficient service delivery.

The position emphasizes protecting a discrimination-free workplace and equal opportunity employment. Candidates must meet basic U.S. work eligibility requirements and contribute to safe, compliant operations.