Package Center Operations Lead

United Parcel Service Sweden Aktiebolag; Norwich (CT); In loco; USD 36.000 - 59.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical/prescription drug coverage

Dental coverage

Vision coverage

401(k) retirement program

Vacation

Descrizione del lavoro

UPS is seeking a supervisor to analyze and plan daily package dispatch, coordinating the operation to maximize service performance and ensure customer satisfaction. The role involves on-call coordination, handling various operational issues, and providing frontline customer service support to resolve inquiries and ensure smooth processes.

The position is permanent and offers comprehensive benefits; the pay range reflects hourly compensation based on location, knowledge, and experience.

Competenze

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Mansioni

• Analyze and plan the center's daily package dispatch to maximize service performance.
• Coordinate the needs and efforts of the operation to ensure internal and external customer satisfaction.
• Provide customer service support (e.g., answering messages, concerns, call tags, destination follow ups).
• Facilitate the smooth execution of operational procedures and management systems.

Conoscenze

Dispatch planning

Operations analysis

Customer service

Descrizione del lavoro

UPS is seeking a supervisor to analyze and plan daily package dispatch, coordinating the operation to maximize service performance and ensure customer satisfaction. The role involves on-call coordination, handling various operational issues, and providing frontline customer service support to resolve inquiries and ensure smooth processes.

The position is permanent and offers comprehensive benefits; the pay range reflects hourly compensation based on location, knowledge, and experience.