Bilingual PACE Referrals & Communications Specialist

NeighborHealth Corporation; Revere (MA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical & Dental Coverage

401(K) Retirement Plan

Paid Holidays

Vacations

Sick and Personal Time

Job summary

NeighborHealth Corporation in Revere, MA, seeks a PACE Referral and Communications Coordinator to deliver exceptional customer service to PACE callers, process referrals, and schedule external and internal appointments with participant preferences in mind.

You will coordinate transportation, follow workflow routing, and support the interdisciplinary team to optimize resource use within the PACE program. Minimum two years in customer service; Spanish fluency required.

Qualifications

• HS Diploma/GED required; Associates degree preferred.
• Fluency in Spanish required.
• Minimum two years of experience in a customer service setting; healthcare setting preferred.

Responsibilities

• Cancel appointments at participant/caregiver request and notify appropriate department.
• Complete telephone encounters and route to appropriate department per workflows.
• Route med refill calls to refill lines when participant will accept; otherwise handle per alternate workflow.
• Determine emergent nature of calls requiring warm transfer to secretary following guidelines.

Skills

Communication

Critical thinking

Work independently

EPIC experience

Windows/Outlook

Education

HS Diploma/GED

Associate degree preferred

Tools

EPIC

Windows

Outlook

Job description

NeighborHealth Corporation in Revere, MA, seeks a PACE Referral and Communications Coordinator to deliver exceptional customer service to PACE callers, process referrals, and schedule external and internal appointments with participant preferences in mind.

You will coordinate transportation, follow workflow routing, and support the interdisciplinary team to optimize resource use within the PACE program. Minimum two years in customer service; Spanish fluency required.