PACE Front Desk & Care Coordination Specialist

Nhcare; Murrieta, Northern (CA, KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid time off & holidays

Job summary

Neighborhood Healthcare is seeking a Receptionist for the PACE center to serve as the first point of contact for participants, visitors, and callers. You will support front desk operations, participant flow, and scheduling while ensuring confidentiality and accurate documentation.

The role requires a High School Diploma or GED, at least 1 year of customer service experience, and preferred bilingual Spanish skills.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience preferred.
• Bilingual (Spanish) highly preferred.
• Current Basic Life Support (BLS) certification required upon hire and must be maintained.
• CPR and First Aid certification required for all PACE employees.

Responsibilities

• Greets participants, visitors, and vendors and provides assistance to ensure a positive experience.
• Answers and manages calls, emails, and inquiries, screening and routing as needed.
• Supports participant check-in/check-out and attendance tracking.
• Coordinates and schedules participant appointments and communicates with staff to ensure timely access to care.
• Maintains documentation of updates and communications per organizational standards.
• Provides eligibility and benefit information for participants.

Skills

Customer service

Bilingual Spanish

Communication

Multitasking

Education

High School Diploma or GED

Job description

Neighborhood Healthcare is seeking a Receptionist for the PACE center to serve as the first point of contact for participants, visitors, and callers. You will support front desk operations, participant flow, and scheduling while ensuring confidentiality and accurate documentation.

The role requires a High School Diploma or GED, at least 1 year of customer service experience, and preferred bilingual Spanish skills.