PACE RECEPTIONIST (TEMP)

NORTH EAST MEDICAL SERVICES; San Jose (CA); On-site; USD 35,232 - 50,179; Full time

Job summary

NORTH EAST MEDICAL SERVICES invites applications for a PACE Receptionist in San Jose, CA. You will greet Participants and visitors, handle in-person and phone inquiries, and manage scheduling and reminders for the PACE Center.

The role requires a high school diploma, BLS and First Aid, strong computer and typing skills, and prior administrative experience is a plus. Fluency in English and Cantonese is preferred.

Qualifications

• High school diploma or equivalent.
• Current BLS and First Aid required.
• Must be proficient with computer systems and Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Must be detail oriented and have good typing skills.

Responsibilities

• Greets Participants and visitors to the PACE Center and ensures proper check-in.
• Answers the phone, provides general assistance, and transfers calls as needed.
• Retrieves and responds to voice and TTY messages.
• Schedules and tracks appointments for Participants and sends reminder calls.

Skills

Customer service

Telephone etiquette

Scheduling

Data entry

Education

High school diploma or equivalent

BLS certification

First Aid certification

Tools

Microsoft Office

Epic

Job description

Overview

Job Location: San Jose, CA 95122

Salary Range: $31.00 per hour

Summary of Position: The PACE Receptionist provides telephonic and in-person greeting to Participants enrolled in the NEMS Program of All-Inclusive Care for the Elderly (PACE). This role is the first point of contact with the PACE Center when Participants and visitors call or visit. Duties include clerical, reception, and project-based work.

Responsibilities

• Greets Participants and visitors to the PACE Center. Ensures everyone is checked-in and has appropriate identification.
• Answers the phone, provides general assistance, and transfers calls to the appropriate department/individual.
• Retrieves and responds to all voice and TTY messages.
• Assists with scheduling and tracking appointments for Participants and conducting appointment reminder calls.
• Receives and distributes incoming mail. Processes inter-office and outgoing mail.
• Maintains schedules and processes for staff to utilize PACE resources, including meeting rooms, Participant facilities (showers, laundry), and vehicles.
• Assists with meeting scheduling, minutes, and logistics.
• Types correspondence, memos, and reports as directed.
• Maintains inventory of office supplies and replenishes as needed. Assists PACE staff with ordering supplies through purchasing.
• Assists with running reports to support the daily operations of PACE.
• Serves as a liaison between field workers (e.g., drivers and caregivers) and the center.
• Utilizes Epic appropriately and efficiently; serves as content and workflow expert for resolving issues and proposing solutions in Epic.
• Performs other job duties as required by manager/supervisor.

Qualifications

Required:

• High school diploma or equivalent.
• Current BLS and First Aid required.
• Must be proficient in the use of computer systems and business software, including Microsoft Office (Outlook, Word, Excel and PowerPoint).
• Must be detail oriented and have good typing skills.

Preferred:

• At least one (1) year administrative experience.
• Must have strong customer service skills and professionalism. Prior customer service experience is a plus.
• Prior experience in a medical or healthcare setting is a plus.

Language

• Must be able to fluently speak, read and write English.
• Fluency in Cantonese is required. Fluency in other languages is an asset.

Status

This is an FLSA non-exempt position. This is not an OSHA high-risk position.