P2P Operations Senior Analyst — Hybrid in Boston HQ

Wayfair; Boston (MA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Wayfair is seeking a P2P Ops Senior Analyst to join our Boston headquarters in a hybrid role (4 days in office, 1 day WFH). This position blends hands-on P2P operations with ongoing process improvements across supplier and payment workflows.

You will resolve complex issues, support UAT and system enhancements, and ensure accurate payments while maintaining compliance and strong customer service. A fast-paced, analytical environment requires collaboration across teams.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, Information Systems, Data Analytics, or a related field.
• 3+ years of experience in Accounts Payable, Procurement Operations, Financial Operations, Procure-to-Pay, or a related operational or analytical role.
• Experience working with enterprise financial or procurement systems such as SAP, Coupa, or similar ERP platforms.
• Demonstrated ability to quickly learn new business processes, systems, and technologies.
• Strong analytical and problem-solving skills with the ability to independently investigate issues, identify root causes, and implement effective solutions.
• Experience collaborating with cross-functional business partners to improve operational processes and support business initiatives.
• Advanced proficiency in Microsoft Excel and/or Google Sheets; SQL or reporting experience is a plus.
• Excellent written, verbal, and presentation skills.
• Strong organizational skills with the ability to prioritize multiple initiatives in a fast-paced environment.
• Proven ability to build collaborative relationships and effectively influence stakeholders across the organization.
• Self-motivated with strong decision-making skills, sound judgment, and a high degree of accountability.
• Demonstrated passion for operational excellence, continuous improvement, and delivering exceptional customer service.
• Proficiency in Google Enterprise Suite tools (Calendar, Gmail, Drive, Docs, Sheets, Slides, Meet).
• Extremely high level of discretion pertaining to confidential information.

Responsibilities

• Serve as regional contact for operational issues, HQ escalations, and time-sensitive requests requiring onshore support.
• Investigate and resolve complex supplier, purchasing, invoice, payment, and workflow issues by identifying root causes and driving resolution.
• Partner with cross-functional stakeholders to support operational initiatives, process improvements, and system enhancements.
• Participate in User Acceptance Testing (UAT), process validation, and implementation activities for new functionality and operational changes.
• Ensure suppliers are paid accurately and within agreed payment terms while maintaining compliance with company policies and financial controls.
• Review and validate vendor setup requests, purchase orders, invoices, payment transactions, and other Procure-to-Pay activities.
• Respond to finance and procurement-related inquiries, supplier disputes, and internal escalations with a high sense of urgency and professionalism.
• Complete payment reconciliations and support Accounting with month-end and quarter-end close activities, SOX controls, audit requests, and reporting needs.
• Collaborate with offshore operational teams to ensure consistent execution, knowledge sharing, and adherence to established processes.
• Create and maintain process documentation, standard operating procedures, and training materials to improve operational consistency.
• Build strong relationships with internal and external stakeholders while providing exceptional customer service and operational support.
• Take ownership of assigned workstreams and projects while balancing multiple priorities and delivering high-quality results with minimal supervision.

Skills

Excel/Sheets

SQL/Reporting

Analytical thinking

Cross-functional collaboration

Communication skills

Decision making

Discretion with confidential info

Education

Bachelor's degree in Business / Finance / Accounting / IS / Data Analytics

Tools

SAP

Coupa

Job description

Wayfair is seeking a P2P Ops Senior Analyst to join our Boston headquarters in a hybrid role (4 days in office, 1 day WFH). This position blends hands-on P2P operations with ongoing process improvements across supplier and payment workflows.

You will resolve complex issues, support UAT and system enhancements, and ensure accurate payments while maintaining compliance and strong customer service. A fast-paced, analytical environment requires collaboration across teams.