P1 Master Plumber — Division Lead with Equity

HireBus Inc.; Greenwich (CT); On-site; USD 155,000 - 179,000; Full time

Benefits offered by this job

Company truck

Employer-paid medical insurance

Dental & Vision insurance

401(k) retirement plan

Paid time off

Job summary

First String Plumbing, Heating & Cooling in Greenwich, CT is hiring a P1 Master Plumber - Division Lead. This founding leadership role starts in the field, then moves into management as the division scales.

You’ll own pricing, SOPs, and KPI reporting with ServiceTitan while building a residential service team with autonomy and equity upside. You must hold a CT P-1 license (or be working toward it) and have 5+ years in residential service, with a clean driving record.

Qualifications

• CT P-1 Master Plumber license (or pursuing P-1 while working toward it).
• 5+ years of residential service experience.
• Experience leading or building a residential service department.
• Proficiency with ServiceTitan or comparable FSM software.
• Able to lift up to 50 lbs and work in attics/crawlspaces.

Responsibilities

• Run service, maintenance, and installation calls while setting the operational standard.
• Recruit, hire, and coach a high-performing team of residential service plumbers.
• Build pricing structure, SOPs, and KPI reporting using ServiceTitan.
• Conduct ride-alongs, quality checks, and reduce callbacks.
• Coordinate scheduling with office staff and own the customer experience.
• Represent the brand in executive strategy discussions in the field.

Skills

Leadership experience

Residential service experience

Driver's license

Education

CT P-1 Master Plumber license

Tools

ServiceTitan

Job description

First String Plumbing, Heating & Cooling in Greenwich, CT is hiring a P1 Master Plumber - Division Lead. This founding leadership role starts in the field, then moves into management as the division scales.

You’ll own pricing, SOPs, and KPI reporting with ServiceTitan while building a residential service team with autonomy and equity upside. You must hold a CT P-1 license (or be working toward it) and have 5+ years in residential service, with a clean driving record.