P&D Dispatch Supervisor | Logistics & Team Leadership

Ffe-Transportation-Services,-Inc.; Lemont (IL); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance $25,000

Disability Coverage

401(k) Retirement Plan

Paid Time Off (PTO) and holidays

Job summary

FFE in Lemont, IL seeks a P&D Supervisor to lead dispatch operations, analyze loads and equipment, and establish efficient truck schedules. The role requires strong leadership, organizational skills, and experience in coordinating drivers and customer communications.

You will monitor operations, advise management on delays, and contribute to cost-effective service improvements while maintaining regular attendance and a professional demeanor.

Qualifications

• Minimum two years’ experience in telephone sales or dispatch.
• Must have management experience.
• Strong leadership and ability to inspire a team.
• Experience with Microsoft Office and modern software tools.
• Excellent organizational and follow-through abilities.
• Ability to work flexibly and stay motivated.
• Ability to plan, decide and execute with excellence.
• Experience in process improvement and standards development.
• Strong interpersonal skills for team leadership.
• Learning agility to grow in the role.
• Transportation industry experience is a plus.

Responsibilities

• Ensure proper hand off and execution of assigned plans or loads.
• Analyze available equipment, drivers and loads.
• Estimate loads and trip times.
• Establish truck schedules as necessary.
• Evaluate operation for cost-efficient service and improvements.
• Monitor equipment location and status.
• Advise managers and service center on delays or issues after hours.
• Interact with customers to troubleshoot problems and reach resolution.
• Respond to changes in drivers or road conditions and re-power loads as needed.
• Assist Area Manager and Service Center Manager in supervising drivers.
• Resolve driver issues or concerns; recommend disciplinary actions as needed.
• Perform other duties as assigned and maintain reliable attendance.

Skills

Telephone dispatch

Leadership

Management experience

Office software

Organization

Motivation & adaptability

Planning & decision-making

Process improvement

Interpersonal skills

Learning agility

Transportation industry exp

Job description

FFE in Lemont, IL seeks a P&D Supervisor to lead dispatch operations, analyze loads and equipment, and establish efficient truck schedules. The role requires strong leadership, organizational skills, and experience in coordinating drivers and customer communications.

You will monitor operations, advise management on delays, and contribute to cost-effective service improvements while maintaining regular attendance and a professional demeanor.