Chicago-based Dispatch Supervisor - Freight & Logistics

Deutsche Post; Chicago (IL); On-site; USD 69,000 - 92,000; Full time

Benefits offered by this job

Competitive base salary

401(k) Match up to 4%

Stock Purchase Plan

Medical, Vision, Dental

Paid Time Off

Job summary

DHL Global Forwarding in Chicago, IL seeks an experienced Dispatch Supervisor to lead a team of Dispatch Agents across P&D, drayage, and line-haul operations at our Chicago facility. The role requires ensuring timely dispatch, training, and policy adherence.

The ideal candidate has 2–3 years in dispatch/operations supervision, knowledge of freight forwarding, and strong negotiation and organizational skills. Bachelor’s degree or equivalent preferred.

Qualifications

• Min 2–3 years of transportation experience in dispatch and/or operations supervision.
• Strong knowledge of freight forwarding operations.
• Strong negotiation, administrative, and organizational skills.
• Results-driven with excellent attention to detail.
• Experience in a Collective Bargaining Unit environment preferred.
• Bachelor’s degree or equivalent professional experience preferred.

Responsibilities

• Organize, prioritize, and allocate day-to-day operational activities.
• Coach and mentor team members and implement corrective actions when needed.
• Ensure comprehensive training for new employees and assign qualified personnel to support ongoing training.
• Maintain and update the dispatch office policy and SOP manuals.
• Ensure pickup and delivery requests are dispatched promptly and professionally to drivers and vendors.
• Ensure accurate and timely entry of PODs and all related pickup/delivery timestamps.
• Manage driver communications, route-related issues, and call volume; elevate or adjust operational plans as appropriate.
• Continuously monitor vendor performance and develop improvement plans when necessary.
• Monitor transportation costs and identify opportunities for increased efficiency and cost savings.
• Proactively manage and align with customer expectations.
• Uphold and promote our Safety First culture at all times.

Skills

Dispatch supervision

Freight forwarding ops

Negotiation

Organizational skills

Attention to detail

Collective bargaining experience

Education

Bachelor's degree or equivalent

Job description

DHL Global Forwarding in Chicago, IL seeks an experienced Dispatch Supervisor to lead a team of Dispatch Agents across P&D, drayage, and line-haul operations at our Chicago facility. The role requires ensuring timely dispatch, training, and policy adherence.

The ideal candidate has 2–3 years in dispatch/operations supervision, knowledge of freight forwarding, and strong negotiation and organizational skills. Bachelor’s degree or equivalent preferred.