PD Supervisor

Ffe-Transportation-Services,-Inc.; Lemont (IL); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance $25,000

Disability Coverage

401(k) Retirement Plan

Paid Time Off (PTO) and holidays

Job summary

FFE in Lemont, IL seeks a P&D Supervisor to lead dispatch operations, analyze loads and equipment, and establish efficient truck schedules. The role requires strong leadership, organizational skills, and experience in coordinating drivers and customer communications.

You will monitor operations, advise management on delays, and contribute to cost-effective service improvements while maintaining regular attendance and a professional demeanor.

Qualifications

• Minimum two years’ experience in telephone sales or dispatch.
• Must have management experience.
• Strong leadership and ability to inspire a team.
• Experience with Microsoft Office and modern software tools.
• Excellent organizational and follow-through abilities.
• Ability to work flexibly and stay motivated.
• Ability to plan, decide and execute with excellence.
• Experience in process improvement and standards development.
• Strong interpersonal skills for team leadership.
• Learning agility to grow in the role.
• Transportation industry experience is a plus.

Responsibilities

• Ensure proper hand off and execution of assigned plans or loads.
• Analyze available equipment, drivers and loads.
• Estimate loads and trip times.
• Establish truck schedules as necessary.
• Evaluate operation for cost-efficient service and improvements.
• Monitor equipment location and status.
• Advise managers and service center on delays or issues after hours.
• Interact with customers to troubleshoot problems and reach resolution.
• Respond to changes in drivers or road conditions and re-power loads as needed.
• Assist Area Manager and Service Center Manager in supervising drivers.
• Resolve driver issues or concerns; recommend disciplinary actions as needed.
• Perform other duties as assigned and maintain reliable attendance.

Skills

Telephone dispatch

Leadership

Management experience

Office software

Organization

Motivation & adaptability

Planning & decision-making

Process improvement

Interpersonal skills

Learning agility

Transportation industry exp

Job description

FFE is the largest nationwide asset-based temperature-controlled LTL transportation & warehousing provider. Founded in 1943, our mission is to be the safest, most predominant, temperature-controlled LTL carrier, offering best in class service to our customers. We empower our team to embrace personal development, technology and diversity to deliver unparalleled service.

We are seeking aP&D Supervisorfor our Lemont, IL location.

Responsibilities:

• Ensure proper hand off and execution of assigned plans or loads
• Analyze available equipment, drivers and loads
• Estimate loads and trip times
• Establish truck schedules as necessary
• Evaluate the operation to promote cost-efficient service and make recommendations for improvements
• Monitor current equipment location and status
• Advise Area Managers, Customer Service Representatives, and/or Service Center Manager of delays or issues with after hour deliveries or in the absence of Area Manager
• Interact with customers and troubleshoot problems to obtain final resolution as needed
• Respond quickly and efficiently to changes in drivers, road conditions, or load needs and assist Linehaul Supervisors in re-powering loads and drivers when necessary
• Effectively assist the Area Manager and Service Center Manager in the supervision of drivers
• Resolve any driver issues or concerns as appropriate
• Recommend specific disciplinary action for performance or disciplinary problems to the Service Center Manager
• Responsible to accomplish other duties that may be assigned on an ad hoc or permanent basis in conjunction with or in addition to these current responsibilities
• Regular and reliable attendance is required
• Other duties as assigned

Qualifications/Skills:

• Minimum two years’ experience in telephone sales or dispatch
• Model professional attitude and maintains composure at all times
• Must have management experience
• Ability to inspire and lead others to attain company goals
• IT competent, previous experience with Microsoft Office and the latest software applications
• Highly organized with exceptional follow-through abilities
• Highly motivated, flexible and great attitude
• Organizational skills for planning, decision-making and executing with excellence
• Skilled in developing standards and process improvement
• Strong interpersonal skills with the ability to lead and work within a team structure
• Ability to learn and build upon industry specific information for future professional growth
• Transportation Industry experience a plus, but not required

The statements above are intended to describe the general nature of the list of job requirements and/or duties performed by the employees and may not contain all capabilities necessary to perform the job at all times due to circumstances. Statements are not intended to be construed as an exhaustive list of all duties. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected to and must be able to perform all such duties and tasks.

Benefits We Offer

At FFE, we value our employees and are proud to offer a comprehensive benefits package, including:

(employee premium contributions are based on benefit plan election and level of coverage)

• Medical, Dental, and Vision Insurance –two medical plan options to fit your needs
• Company-Paid Life Insurance $25,000 –additional voluntary life and AD&D coverage available
• Disability Coverage
• 401(k) Retirement Plan
• Paid Time Off (PTO) and paid holidays

Employment is contingentupon passing a background check and drug screen.

FFE is an Equal Opportunity Employer.We are committed to creating an inclusive and respectful workplace across the company in all departments. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

We participate in E-Verifyto confirm employment eligibility in the United States.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.