Dispatch Supervisor – Chicago Logistics Lead

DHL Global Forwarding; Chicago (IL); Presencial; USD 69.000 - 92.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary

401(k) match

Stock purchase plan

Medical coverage

Vision coverage

Dental coverage

Paid time off

Descripción de la vacante

DHL Global Forwarding in Chicago, IL is seeking an experienced Dispatch Supervisor to lead a team of Dispatch Agents responsible for performance across P&D, drayage, and line-haul operations. This role is based at our Chicago, IL facility.

The role requires coordinating day-to-day activities, coaching staff, ensuring training, timely dispatch of pickups and deliveries, and maintaining SOPs while upholding our Safety First culture.

Formación

• 2–3 years in transportation dispatch or operations supervision.
• Strong knowledge of freight forwarding operations.
• Strong negotiation, administrative, and organizational skills.
• Results-driven with attention to detail.
• Experience in a Collective Bargaining Unit environment preferred.

Responsabilidades

• Organize, prioritize, and allocate day-to-day operational activities.
• Coach and mentor team members and implement corrective actions when needed.
• Ensure comprehensive training for new employees and update dispatch office SOPs.
• Ensure pickup and delivery requests are dispatched promptly to drivers and vendors.
• Enter PODs and pickup/delivery timestamps accurately and timely.
• Manage driver communications, route issues, and adapt plans as needed.
• Monitor vendor performance and implement improvement plans when necessary.
• Monitor transportation costs and identify opportunities for efficiency and cost savings.

Conocimientos

Dispatch supervision

Freight forwarding

Negotiation

Organizational skills

CBA experience

Educación

Bachelor's degree or equivalent

Descripción del empleo

DHL Global Forwarding in Chicago, IL is seeking an experienced Dispatch Supervisor to lead a team of Dispatch Agents responsible for performance across P&D, drayage, and line-haul operations. This role is based at our Chicago, IL facility.

The role requires coordinating day-to-day activities, coaching staff, ensuring training, timely dispatch of pickups and deliveries, and maintaining SOPs while upholding our Safety First culture.