P&C Licensed Operations Supervisor

GEICO; Richardson (TX); Hybrid; USD 75,000 - 112,000; Full time

Benefits offered by this job

Health & Wellness

401(k) Match

Hybrid work model

Licensing & CE support

Job summary

GEICO Richardson is seeking an Operations Supervisor/Unit Manager to lead a team delivering exceptional service across Sales, Services, or Claims. You will guide associates with P&C insurance knowledge, resolve complex inquiries, and drive customer satisfaction while monitoring KPIs and ensuring compliance.

This role offers a hybrid work model after training, with a focus on leadership development and process improvements.

Qualifications

• Minimum of 1 year of supervisory experience in the property and casualty insurance industry.
• Active Property & Casualty Insurance License or Personal Insurance License (required).
• Proven ability to motivate and develop high-performing teams in a customer-centric environment.

Responsibilities

• Lead, mentor, and inspire a team of associates to deliver exceptional service.
• Guide team members in resolving complex customer inquiries and claims.
• Monitor performance using KPIs to improve efficiency, satisfaction, and retention.
• Hold the team accountable for results while ensuring regulatory compliance.
• Collaborate with leadership to identify and implement process improvements.

Skills

Leadership

Data analysis

Customer service

Communication

Job description

GEICO Richardson is seeking an Operations Supervisor/Unit Manager to lead a team delivering exceptional service across Sales, Services, or Claims. You will guide associates with P&C insurance knowledge, resolve complex inquiries, and drive customer satisfaction while monitoring KPIs and ensuring compliance.

This role offers a hybrid work model after training, with a focus on leadership development and process improvements.