Operations Supervisor/Unit Manager

GEICO; Richardson (TX); Hybrid; USD 75,000 - 112,000; Full time

Benefits offered by this job

Health & Wellness

401(k) Match

Hybrid work model

Licensing & CE support

Job summary

GEICO Richardson is seeking an Operations Supervisor/Unit Manager to lead a team delivering exceptional service across Sales, Services, or Claims. You will guide associates with P&C insurance knowledge, resolve complex inquiries, and drive customer satisfaction while monitoring KPIs and ensuring compliance.

This role offers a hybrid work model after training, with a focus on leadership development and process improvements.

Qualifications

• Minimum of 1 year of supervisory experience in the property and casualty insurance industry.
• Active Property & Casualty Insurance License or Personal Insurance License (required).
• Proven ability to motivate and develop high-performing teams in a customer-centric environment.

Responsibilities

• Lead, mentor, and inspire a team of associates to deliver exceptional service.
• Guide team members in resolving complex customer inquiries and claims.
• Monitor performance using KPIs to improve efficiency, satisfaction, and retention.
• Hold the team accountable for results while ensuring regulatory compliance.
• Collaborate with leadership to identify and implement process improvements.

Skills

Leadership

Data analysis

Customer service

Communication

Job description

## Operations Supervisor/Unit ManagerApply: Richardson, TX: Full time: Posted Today: R0065613**Why Join GEICO?**At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.Are you a dynamic leader with a passion for empowering teams and driving results in the insurance industry? GEICO is seeking a forward thinking and motivated **Supervisor** with an active Property & Casualty Insurance License or Personal Insurance License to join our management team. This role offers the opportunity to lead and develop associates in Sales, Services, or Claims, depending on your unique background and expertise. If you have at least one year of supervisory experience in the property and casualty insurance industry- whether in sales, service, claims, or casualty claims- and a commitment to delivering exceptional customer experiences, we want to hear from you!Success in this role is built on the foundation of GEICO’s core leadership behaviors:* **Ownership:** You take responsibility for outcomes in all scenarios.* **Adaptability:** You navigate dynamic environments with creativity and resilience.* **Leading People:** You empower individuals and teams to achieve their best.* **Collaboration:** You build and strengthen partnerships across organizational lines.* **Driving Value:** You use data-driven insights to align actions with strategic goals.**What You’ll Do:*** Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust.* Leverage your property and casualty insurance expertise to guide team members in resolving complex customer inquiries and claims.* Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations.* Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.* Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.* Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence.* Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience.* Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge.**What We’re Looking For:*** Minimum of 1 year of supervisory experience in the property and casualty insurance industry in any of the related fields such as Sales, Service, and Claims.* Placement with our Sales Leadership.* Active Property & Casualty Insurance License or Personal Insurance License (required).* Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.* Strong results orientation, with a history of meeting or exceeding performance goals.* Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations.* Expertise in property and casualty insurance, including familiarity with industry regulations and best practices.* Ability to analyze data and metrics to inform decision-making and improve customer outcomes.* Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.**Why Join GEICO?*** **Meaningful Impact**: Make a real difference by resolving issues and enhancing customer satisfaction.* **Inclusive Culture:** Join a company that values diversity, collaboration, and innovation.* **Workplace Flexibility**: Benefit from a hybrid work model—80% in-office, 20% remote after training—and enjoy the GEICO Flex Program, allowing up to four additional weeks of remote work annually.* **Professional Growth:** Access GEICO’s industry-leading training programs and development opportunities:* Licensing and continuing education at no cost to you.* Leadership development programs and hundreds of eLearning courses to enhance your skills.* **Additional Perks:*** Health & Wellness: Comprehensive healthcare and well-being support available on Day 1.* 401(k) Match: From day one, you’ll be automatically enrolled in our 401(k) plan with a 6% pre-tax contribution. We match 100% of your contributions, up to 6% of your eligible earnings, with employer contributions added to your account each paycheck and vesting immediately.* **Increased Earnings Potential:*** Pay Transparency: **The starting salary for this position is between $37.33 per hour/$75,000 annually and $55.58 per hour/$112,000 annually.*** **Incentives and Recognition**:* Corporate wide bonus programs are in place to reward top performers.**The GEICO Pledge:****Great Company:** Protecting customers through life’s twists and turns with innovation and integrity.**Great Careers:**Personalized development programs, mentorship, and certification assistance.**Great Culture:**Inclusive and collaborative culture rooted in shared success.**Great Rewards:**Competitive pay, benefits, and flexibility to support your well-being and future.The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.