Owner Success Manager - Vacation Rentals Growth

Goodwin Recruiting; Pensacola (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health/Dental/Vision benefits

Paid time off

401k with company match

Quality of life schedule

Job summary

Goodwin Recruiting in Pensacola, FL is seeking an Owner Relations Manager to serve as the trusted partner for property owners. You will deliver proactive relationship management, performance updates, and strategic recommendations to maximize occupancy, revenue, and owner satisfaction.

This role emphasizes high-impact ownership relations, retention, portfolio growth, and cross-functional collaboration with operations, maintenance, and finance to uphold standards across multiple properties.

Qualifications

• Minimum 2 years of management experience in the hospitality industry.
• Exceptional communication, organization, and multi-tasking skills.
• Proven ability to build rapport and instill trust with clients and partners.
• Demonstrated stable work tenures.

Responsibilities

• Serve as the primary point of contact for property owners, delivering outstanding support and relationship management.
• Conduct regular meetings with owners, sharing performance updates and strategic recommendations to maximize occupancy, revenue, and guest satisfaction.
• Monitor property performance, review financial reports, and identify opportunities for profitability improvements.
• Coordinate with operations, housekeeping, and maintenance teams to ensure high-quality standards across all properties.
• Oversee owner onboarding, contract renewals, and compliance with management agreements.
• Resolve owner concerns professionally and proactively to nurture positive long-term partnerships.
• Support budgeting, capital improvement planning, and provide recommendations for property enhancements.
• Stay current on local market trends to advise owners and strengthen overall portfolio performance.
• Maintain accurate records and documentation using company management systems.
• Contribute to portfolio growth by identifying expansion opportunities and encouraging owner referrals.

Skills

Management experience

Communication

Organization

Multi-tasking

Client relationships

Job description

Goodwin Recruiting in Pensacola, FL is seeking an Owner Relations Manager to serve as the trusted partner for property owners. You will deliver proactive relationship management, performance updates, and strategic recommendations to maximize occupancy, revenue, and owner satisfaction.

This role emphasizes high-impact ownership relations, retention, portfolio growth, and cross-functional collaboration with operations, maintenance, and finance to uphold standards across multiple properties.