Owner Relations Lead (Vacation Rentals)

Scottsdale Rentals; Scottsdale (AZ); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Scottsdale Rentals is seeking an experienced Owner Relations Manager to serve property owners and oversee a portfolio of 75-150 clients. This essential, customer-facing role aims to retain clients and grow the portfolio while ensuring properties are well maintained and ready to address owner needs.

You will manage onboarding, communicate daily with owners, coordinate with maintenance and operations, and work with HOAs to handle guest check-in and upkeep.

Qualifications

• Becoming knowledgeable about Scottsdale Rentals' services, including listing strength, utilization, rate management, license/tax compliance, and overall property management processes.
• Encourage and promote the company's Mission and Core Values.
• Communicate with property owners daily through phone, text, email and in-person meetings.
• Building and maintaining strong, lasting relationships with homeowners, with a focus on owner retention.
• Manage all facets of new owner and new property on-boarding.
• Attend new property inspections.
• Responsible for maintaining property records.
• Review and assess monthly owner statements to ensure accuracy and transparency of charges.
• Coordinating with Maintenance and Operations teams to ensure all tasks are completed efficiently.
• Complete routine inspections of all properties.
• Liaising with HOAs or on-site property managers to understand and communicate all aspects of guest check-in, snow removal, and general property upkeep.

Responsibilities

• Learn Scottsdale Rentals' services, including listing strength, utilization, rate management, and license/tax compliance.
• Promote the company's Mission and Core Values.
• Communicate with property owners daily via phone, text, email, and in-person meetings.
• Build and maintain strong owner relationships to drive retention.
• Manage onboarding of new owners and properties.
• Attend new property inspections.
• Maintain property records.
• Review monthly owner statements for accuracy and transparency.
• Coordinate with Maintenance and Operations to complete tasks efficiently.
• Conduct routine property inspections.
• Liaise with HOAs or on-site managers about guest check-in and upkeep.

Skills

Relationship management

Client portfolio management

Communication skills

Vendor coordination

Onboarding processes

Job description

Scottsdale Rentals is seeking an experienced Owner Relations Manager to serve property owners and oversee a portfolio of 75-150 clients. This essential, customer-facing role aims to retain clients and grow the portfolio while ensuring properties are well maintained and ready to address owner needs.

You will manage onboarding, communicate daily with owners, coordinate with maintenance and operations, and work with HOAs to handle guest check-in and upkeep.