Oceanfront Guest & Homeowners Services Manager

The Boardwalk Beach Resort; Myrtle Beach (SC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health

Dental

Vision

401K

Paid time off

Job summary

The Boardwalk Beach Resort in Myrtle Beach is seeking an Owners Services Manager / Reservations to lead our guest services team and support homeowners. You will resolve guest issues, coordinate across departments, and uphold high standards of cleanliness and service.

Two years of supervisory experience and a strong background in hospitality accounting are preferred. Valid driver's license and reliable transportation are required; benefits include health, dental, vision, 401K, and paid time off.

Qualifications

• Minimum high school diploma or equivalent.
• 2+ years in supervisory or management role.
• Proficient with Microsoft Word, Excel and QuickBooks.
• Strong written and verbal communication skills.
• Proven decision-making ability.
• Experience with accounting is a plus.
• Reliable transportation required.
• Presents a favorable image of the property at all times.
• Team player with collaboration skills.
• Exposure to homeowners, sales or marketing is helpful.

Responsibilities

• Acts as Manager on duty, and supports Guest Services / Homeowners.
• Promptly resolves guest complaints or issues.
• Coordinate activities with other hotel departments to improve communication and guest satisfaction.
• Anticipate guest/homeowner needs and adapt quickly.
• Maintain high standards of cleanliness, sanitation, safety and conduct.
• Ensure proper communication within the department and with homeowners.
• Other duties as assigned.

Skills

Supervisory

Customer service

Communication

Decision-making

Accounting

Reliable transport

Teamwork

Homeowners

Sales/Marketing

Property image

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

QuickBooks

Databases

Job description

The Boardwalk Beach Resort in Myrtle Beach is seeking an Owners Services Manager / Reservations to lead our guest services team and support homeowners. You will resolve guest issues, coordinate across departments, and uphold high standards of cleanliness and service.

Two years of supervisory experience and a strong background in hospitality accounting are preferred. Valid driver's license and reliable transportation are required; benefits include health, dental, vision, 401K, and paid time off.