Owner Services Concierge - Luxury Mountain Hospitality

The Westin Riverfront Resort & Spa; Snowmass Village (CO); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Plan with Company Match

Paid Time Off & Paid Sick Time

Wellness Benefits & EAP

Ski Pass or Equivalent Bonus

Employee Referral Program

Professional Development & Career Grow

Sabbatical Program

Job summary

Aura at Snowmass Mountain Lodging in Snowmass Village, CO is seeking an Owner Services Agent to deliver exceptional, personalized service to owners and guests. The role focuses on coordinating experiences, managing arrivals and departures, and supporting on-site operations.

The position is FT Seasonal with a pay rate of $27.00 per hour, requiring flexibility for evenings, weekends, and holidays. Start date is 12/01/2026, with application deadline the same day or until filled.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Experience in hospitality or guest services required.
• Excellent interpersonal and communication skills.
• Strong organizational abilities and attention to detail.
• Proactive, dependable, able to work independently and with others.
• Proficiency with Microsoft Office; comfortable learning ALICE and Track.
• Strong English; Spanish a plus.
• Knowledge of Snowmass Village and Roaring Fork Valley preferred.

Responsibilities

• Welcome owners and guests, anticipating needs and delivering memorable experiences.
• Coordinate dining, transportation, and local experiences with referrals.
• Assist arrivals/departures, luggage handling, and deliveries.
• Provide shuttle services within Base Village and arrange airport transport.
• Collaborate with housekeeping, maintenance, and other departments.
• Monitor common areas and maintain cleanliness of lounges and storage.
• Support owner events, stocking refreshments and coordinating requests.
• Assist with parking operations and record-keeping of packages.
• Provide seasonal ski equipment and guest amenities support.

Skills

Guest services

Communication

Multitasking

Team collaboration

Education

High School Diploma

College degree (preferred)

Tools

Microsoft Office

ALICE

Track

Job description

Aura at Snowmass Mountain Lodging in Snowmass Village, CO is seeking an Owner Services Agent to deliver exceptional, personalized service to owners and guests. The role focuses on coordinating experiences, managing arrivals and departures, and supporting on-site operations.

The position is FT Seasonal with a pay rate of $27.00 per hour, requiring flexibility for evenings, weekends, and holidays. Start date is 12/01/2026, with application deadline the same day or until filled.